Security & privacy information

  • Mac user advisory
  • Warranty information
  • Conditions of use, notice and disclaimers

Security & privacy information


Joryel Vera operates , ("Web Site"). Pursuant to an agreement with Joryel Vera Collections, Inc. provides customer service and product fulfillment for the Web Site. We recognize that you care how information about you is used and shared. We have created this privacy policy ("Privacy Policy") to inform you of our information collection, use and sharing practices for this Web Site. This Privacy Policy only covers information collected at this Web Site, and does not cover any information collected offline by Joryel Vera (unless specifically stated).


Personal information provided on the Web Site and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.

You may purchase online merchandise by calling toll-free1.877 567-9355,

24 hours a day, seven days a week. One of our customer service associates will gladly take your order.

We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer service center and stores also operate over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

Privacy policy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.

We have posted this Privacy Policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop our Web Site and take advantage of advances in technology to improve the services we offer, this Privacy Policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current Privacy Policy.

The information we collect

Generally, you may browse the Web Site without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this Web Site. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this Web Site or participate in all of its features.

We receive and store any personally identifiable information you enter on the Web Site, whenever you shop with us -- online, through our catalogs, or in our stores, or information you give us in any other way. For example, we may collect the following personally identifiable information: your name, address, telephone number, driver's license number, birth date, and e-mail address. If you use a credit or debit card or pay by check, we will also include your account number.

From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

When you visit this Web Site, our web server automatically collect anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

How we use the information we collect We use the information we collect for various purposes, including:

  • to complete your purchase transactions
  • to provide the services you request
  • to send you our catalogs and other offerings by mail
  • to keep you informed about the status of your orders
  • to identify your product and service preferences,
    so we can notify you of new or additional products, services, and promotions that might be of interest to you to notify you of product recalls or provide other information concerning products you have purchased to improve our merchandise selections, customer service, and overall shopping experience

Others with whom we share your information,

Service providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements.

Other companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Web Site, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Web Site or the public.


Your choices regarding use of the information we collect

We provide you with a number of choices regarding our handling of your nonpublic personally identifiable information.

Direct Mail or Telephone Marketing: If you wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either:

Write to: Joryel Vera Collections, customer service

3020 N.E. 32 nd Ave. Unit: 7

Ft. Lauderdale, Florida 33308

or call 1 877-567 9355

If you choose to write to us, please include your name, address and credit card account number (if you have one), and state one of the following:

  • "NO MAIL OFFERS" (if you don't want to receive offers by mail);
  • "NO PHONE OFFERS" (if you don't want to receive offers by phone); or
  • "NO PHONE OR MAIL OFFERS" (if you don't want to receive either).

Because customer lists often are prepared well in advance of an offering (sometimes few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes.
We appreciate your patience and understanding in giving us time to carry out your request.

Please note that we do not offer an opt out from sharing nonpublic personally identifiable information about you among Joryel Vera Collections entities.

Your California Privacy Rights

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice,
please submit a written request to the following address: Customer Relations,

Joryel Vera Enterprises, Inc.

3020 N.E. 32 nd Ave Ft. Lauderdale, Florida 33308

Please allow 30 days for a response.

Cookies, Web Beacons, and how we use them

A "cookie" is a small data file stored by your Web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the Web Site as well as to identify the pages you click on during your visit to our site and the name of the Web site you visited immediately before clicking to We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser.

However, it is possible that some parts of our Web Site will not operate correctly if you disable cookies.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners. However, we respect your right to choose whether to be included in such services.


Children's privacy

Protecting children's privacy is important to us. Our Web Site is a general audience site. We do not collect or maintain information from those we actually know are under 13, and no part of our Web Site is targeted to attract anyone under 13. We also do not send e-mail co respondence to anyone who tells us that they are under the age of 13 without their parent's consent. Our online sweepstakes are restricted to entrants who are at least 18 years old.

Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.


Links to other sites

While visiting the Web Site, you may link to sites operated by our business partners or other third parties. This does not mean that we endorse these sites. We do not make any representations or warranties about any Web Site you may access through this Web site. They are independent from us, and we have no control over, or responsibility for, their information or activities.

In addition, our privacy practices may differ from those of these other sites. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Web Site Privacy Policy. Make sure you understand any site's privacy policies before providing personal information.


Gift Card Terms and Conditions

Joryel Vera Collections gift card is available on line for purchases in any amount from $100 and not exceeding $1,000. Online, Gift Cards are available in pre-set denominations specified on Gift boxes are provided for gift cards.

Sales tax will not be applied for gift card purchases. If merchandise items are included in your order, tax will only apply to merchandise items.


Online account registration

To make online shopping faster and easier, you may register with the Web Site. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.

If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.



You will receive promotional e-mails from us only if you have asked to receive them. If you do not want to receive e-mail from you can click on the unsubscribe link and hit send at the bottom of any e-mail communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.



By using this Web Site, you accept the policies set forth in this Privacy Policy.

Any questions?

We'll be happy to provide additional information or answer any questions. Please:

Call toll-free 1 877 5679355


Joryel Vera Collections

Customer Relations
3020 N.E.32 nd Ave. Unit: 7
Ft. Lauderdale, Florida 33308


Mac user advisory

Macintosh users must place their online orders using Safari or Firefox. These browsers allow us to offer our customers the highest level of security; other browsers prevent users from viewing secure pages during the checkout process. We apologize for any inconvenience.

Download a free copy of Firefox by clicking here. For the latest version of Safari, from the Apple menu, choose Software Update.


Conditions of use, notices and disclaimers

When you use this Web Site, you are automatically agreeing that both your access to the site and your use of it are: Subject to the terms and conditions in this legal notice, which may change at any time without notice subject to all applicable laws, undertaken at your own risk. Please refer to this page frequently to review our current terms and conditions of use.



The following elements of this Web Site are the property of Joryel Vera Collections or our suppliers and are protected by United States and international copyright laws:

  • All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations -- both individually and as they are compiled on the site.
  • All software.



The trademarks or trade dress of Joryel Vera Collections, Inc. and our respective affiliates may not be used without our written permission. Trademarks or trade dress include the Joryel Vera Collections Joryel Vera names and logos, and other graphics, logos, page headers, button icons, scripts, and service names of joryel Vera Collections products, services, and programs, and those of our respective affiliates.



You have permission to electronically copy and print hard copies of pages from this Web Site solely for personal, non-commercial purposes related to placing an order or shopping with the Web Site. Unless we give you written permission in advance, any other use of this Web Site, its content and its information, including linking or framing to this Web Site, are strictly prohibited.


Errors and inaccuracies

Our goal is to provide complete, accurate, up-to-date information on our Web Site. Unfortunately, it is not possible to ensure that any Web Site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. We sincerely apologize for any inconvenience this may cause.


Disclaimer of liability

We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.


No confidentiality

Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Web Site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.


Applicable law

By visiting this Web Site, you agree that the laws of the state of Florida, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.



Any dispute relating in any way to your visit to our Web Site or to products purchased here shall be submitted to confidential arbitration in Fort Lauderdale, Florida. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of Florida. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Web Site or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.


Protecting your information

As part of our ongoing commitment to ensure that your shopping experience with the Web Site is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.


PHONE: Call a customer service representative from Joryel Vera 1.877.567.9355




Delivery & Processing Charges (D&P)

D&P is the charge for catalog and Internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift box, gift packaging and monogramming. Shipments and deliveries occur only on weekdays. D&P is subject to change and will be determined at time of order and subject to the following:

Standard Delivery

Unless an expedited service is requested, your order should arrive in approximately 5-7 business days after shipping if ordered by 12:00 noon (CT).

Two-Day Delivery

If requested, add $10.00 to standard D&P. Your order should arrive in 2 business days after shipping if ordered by 12:00 noon (CT). Please note 2 day orders placed after 12:00 noon (CT) Friday, Saturday or on Sunday will be processed Monday and should arrive in 2 business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.

Overnight Delivery

If requested, add $17.00 to standard D&P. Your order should arrive next business day after shipping if ordered by 12:00 noon (CT). Please note overnight orders placed after 12:00 noon (CT) Friday, Saturday or on Sunday will be processed Monday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.

Gift Card Shipping

All gift cards will be shipped in a signature Joryel Vera Collections gift box according to standard shipping policies. Signatures are required for all deliveries. The shipping charge for all gift cards is $4.00.

Alaska, Hawaii, Puerto Rico, American Samoa, Palau, Guam and U.S. Virgin Islands Deliveries

Add $5.00 to the applicable D&P charges. Your order should arrive in approximately 7 to 10 business days after shipping if ordered by 12:00 noon (CT).

Delivery to international destinations and some U.S. territories

At this time, we cannot ship an online order to international destinations.

Delivery to post office boxes

Second-day and next-day shipping is not available to post office boxes. All standard deliveries to P.O. boxes will be shipped via parcel post. Please feel free to contact us if you have any questions regarding when you will receive your order.

Process and Delivery Costs

The following processing and delivery costs are for merchandise pictured and described on our web site. Costs are calculated according to the total cost of the merchandise in your order. All prices are expressed in U.S. currency.

Merchandise Total **




25.00 and under




25.01 -   50.00




50.01 - 100.00




100.01 - 200.00




200.01 - 300.00




300.01 - 500.00




500.01 - 700.00




700.01 - 1000.00




1000.01 and over





**Total value of merchandise before tax or other charges.

Drop Ship Items

Drop ship items are shipped directly from the manufacturer to your door. Second-day and next-day shipping are not available on these items. Additional time should be allowed for processing the order, and heavy items may take up to four to six weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order.

If you have any questions, please click one of these options to contact



You also may call Joryel Vera Customer Service at 1.877.567.9355.


We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return. We cannot accept returns after 15 days of your receipt of the merchandise.

Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.

By Mail

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

If you use a SmartLabel, a fee will be deducted from your refund. If you prefer not to use the SmartLabel, please ship the item prepaid and insured to Sales Division, 3020 NE 32 nd Street Suite 7 Fort Lauderdale, FL 33308 for a replacement shipping label, please call 1-877-567-9355.

Please allow 3-4 weeks for the processing of your return.



Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items. For questions and adjustments call 1.877.567.9355.

We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.

  • If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
  • If an item's correct price is higher than our stated price, we will at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.


Register with Joryel Vera Collections for the most convenient shopping experience. Once you register, you will not have to reenter your credit card and shipping information, and you may also view your web order status.


Joryel Vera Collections Inc. accepts the following credit cards for online purchases:

  • VISA
  • MasterCard
  • Discover
  • Pay pal
  • Cash

Credit Cards : The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

Debit Cards : Payment is deducted from your account at the time your card is approved. A receipt is included with each order.





Joryel Vera gift card is available at for purchases in any amount from $100 and not exceeding $1,000. Online, Gift Cards are available in pre-set denominations specified on Gift boxes are provided for purchased gift cards only.

Gift cards may be redeemed only at for purchases within the U.S. Not redeemable at Americana Manhasset, department stores or specialty stores. Not redeemable for cash or credit except where required by law for questions card balance visit. Joryel Vera is not responsible for lost or stolen gift cards.

Sales tax will not be applied for gift card purchases. If merchandise items are included in your order, tax will only apply to merchandise items.

Because processing of gift cards requires up to three days, next-day delivery is not available. Please select "Standard" as your shipping option. Gift cards will be shipped via FedEx and will require a signature upon delivery.

Delivery to an incorrect but deliverable shipping address is the sole responsibility of the purchaser.

Delivery to a non-existent shipping address is the sole responsibility of the purchaser.


Sales tax is automatically applied to your order in accordance with individual state regulations if your shipping address is in one of the following states: AZ, CA, CO, FL, GA, HI, IL, MA, MD, MI, MN, MO, NC, NJ, NV, NY, PA, TX, VA, WA, or the District of Columbia.

Sales tax is automatically applied to D&P charges in accordance with individual state regulations if your shipping address is in one of the following states: CA, CO, FL, GA, HI, IL, MD, MI, MN, MO, NV, NJ, NY, NC, PA, TX, VA, WA, or the District of Columbia.



We will send updates regarding the status of your order, including when your item(s) ship*, to the email address you provided when ordering.

* Excluding items shipped from vendor.

Registered customers , please click SIGN IN to access web order status and history.

Non-registered customers do not have online access to order status and history. You may request information via email or online chat, or by calling 1.877.567 9355. Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.


You may cancel any Joryel Vera order as long as the order status is "in process." If order status is "shipped," it cannot be canceled.

REGISTERED CUSTOMERS: You may cancel your web order online. Click on YOUR ORDER ONLINE, sign in, select "View Web Order History", click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.

NON-REGISTERED CUSTOMERS, please call toll-free 1.877.567.9355 to determine order status; to cancel it, please have your order number ready.







Call corporate headquarters at 1.877. 567 9355 or Email a corporate representative from Joryel Vera Collections Inc. at


Contact a Personal Shopper at 877-JORYEL5


Please contact a personal shopper for expedited assistance with returns and/or exchanges of purchases made in joryel Vera showroom via phone or email. For returns & exchanges of purchases made online, please refer to the "Returns & Exchanges" section listed under "Online Inquiries".
















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